This questionnaire example for customer satisfaction survey can be used by service industry to know how much customers are satisfied with the communication and quality of service.
This customer questionnaire example consist 11 satisfaction survey questions, out of which 09 questions are designed on the basis of Likert questionnaire technique.
This customer survey example is also available to download in MS Word formats (doc/docx) which can be further customized by the user as per their requirements.
Customer Satisfaction Suvery Questionnaire Example
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Scoring 1-6 (1 strongly disagree, 6 strongly agree) |
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| COMMUNICATION |
1 |
2 |
3 |
4 |
5 |
6 |
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1 |
I understand when I should obtain advice or assistance from the procurement function | ||||||
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2 |
I can obtain advice or assistance from the procurement function easily | ||||||
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3 |
I am satisfied with the quality and accuracy of information I receive from the procurement function | ||||||
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4 |
I am aware of what contracts are available for my use | ||||||
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5 |
I am advised in advance of changes that affect me | ||||||
| QUALITY OF SERVICE | |||||||
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6 |
Contracts negotiated by the procurement function deliver quality and value for money | ||||||
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7 |
The system in place for ordering goods and services within my organization are easy to access and user friendly | ||||||
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8 |
Actual goods or services delivered accurately corresponds to my requirement | ||||||
| OVERALL SATISFACTION | |||||||
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9 |
How satisfied are you with the procurement function? | ||||||
10. How do you think the procurement function has performed over the last year?
(a) Better (b) Worse (c) No Change
11. Comment
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